FAQs

We know you have options to rent from anyone, and we want to be your 1 stop shop for all your party needs. Check out our current promotions, or give us a call to discuss multi unit rental discounts.

We love helping out with local events! Do you a church, organization or school event coming up? Call us directly to secure availability and special pricing.

You may cancel your bounce house reservation up to 7 days before your event and receive a full refund.

If you cancel your reservation within 7 days of your event your deposit is forfeited.

Weather Cancellation Policy

Since weather is often unpredictable we are very easy-going if you cancel because of inclement weather. You can cancel your reservation due to inclement weather up to 7am on the day of the event. We will call you in the morning to discuss the weather. We will not deliver your bounce house unless we hear from you. If you cancel due to inclement weather you will receive a rain check for your event. The rain check is good for one year.

As a safety precaution, if there are high winds (over 15 mph) or if it is actively raining or storming we reserve the right to cancel your order. If the forecast is uncertain and it may, or may not rain then we will contact you to discuss your options. The bounce house can be used in light rain but we will not set up the unit if it is actively raining. The units do allow rain to enter from the outside. Please understand that if there is rain in the forecast and you still want the bounce house, we will only set up on concrete/asphalt (no grass, dirt, bark, rocks, etc). If the bounce house is wet at the time of pick-up, a $40.00 cleaning fee will be added to your reservation to cover the additional time to clean and dry out the bounce house. Additional cleaning fees may apply if the bounce house is muddy or excessively dirty. Once we arrive on-site we are unable to provide a refund, raincheck or credit.